Question 1

Does payloop handle PAYE, UIF and SDL?

Accepted Answer

Yes. payloop calculates PAYE on the live SARS 2026/27 brackets, applies the R 17 820 primary rebate, computes UIF at 1% + 1% up to the R 17 712 monthly ceiling, and adds SDL at 1% for employers above the R 500 000 annual threshold.

Question 2

Does payloop file with SARS?

Accepted Answer

payloop stages your EMP201 and IRP5/IT3(a) values from each run and exports the e@syFile-compatible files. You submit on eFiling — we make the numbers and the paperwork trivial.

Question 3

Which tax year do the brackets follow?

Accepted Answer

We mirror the SARS tax year that runs 1 March to 28/29 February. payloop is updated the day the Minister of Finance tables the budget, so the brackets, rebates and thresholds you run against are always current.

Question 4

Do you handle travel allowance, medical aid credits and retirement?

Accepted Answer

Yes. Travel allowance (80/20 inclusion), medical scheme fees tax credits, pension, provident and retirement annuity contributions are all calculated with the correct fringe-benefit and deduction treatment, and they flow through to the IRP5 codes automatically.

Question 5

Can payloop handle directors and variable earners?

Accepted Answer

Yes. We support directors on a deemed-remuneration basis, commission earners, weekly and fortnightly wage cycles, and irregular bonuses. The PAYE for the period is calculated on the year-to-date method that SARS expects.

Question 6

Which South African banks does payloop export to?

Accepted Answer

payloop generates bank-ready CSV files for FNB, Standard Bank, Capitec, Nedbank, Absa and Investec. You upload the file to your bank's bulk payment screen — payloop never moves money.

Question 7

Does payloop debit our account directly?

Accepted Answer

No. payloop is not a payment processor. We produce the exact file format your bank's bulk-payment portal expects; the authorisation and release happen inside your bank's own workflow, with your bank's own approvals.

Question 8

How do payslips reach employees?

Accepted Answer

Encrypted PDF payslips are emailed to each employee on the run date with a signed, time-limited download link. Employees can also self-serve from the payloop portal with passwordless sign-in.

Question 9

How much does payloop cost?

Accepted Answer

From R 299 per month for up to ten employees, with a flat per-employee fee thereafter. No setup fees, no contract, cancel any time. See the pricing section on the home page for current tiers.

Question 10

What is the per-employee fee?

Accepted Answer

R 30 per employee per month on the Starter plan and R 45 per employee per month on Scale, which adds API access, approvals and SSO. You only pay for active employees in a given run.

Question 11

Is there a free trial?

Accepted Answer

Your first full payroll run is free. You can import your team, run a parallel month against your existing provider, and only pay once you're ready to run for real.

Question 12

Can I cancel any time?

Accepted Answer

Yes. payloop is month-to-month with no minimum term. If you cancel, you keep read-only access to your historical runs and IRP5 exports for the rest of the tax year at no extra cost.

Question 13

Is payloop POPIA-compliant?

Accepted Answer

Yes. Employee PII and bank details are encrypted at rest using AES-256, audit-logged, hosted on South African infrastructure, and never sold or shared with third parties.

Question 14

Where is our data stored?

Accepted Answer

Production databases and backups are hosted in South African data centres. Cross-border processing happens only under POPIA-permitted safeguards and never includes payroll content.

Question 15

Who on the payloop team can see our payroll?

Accepted Answer

Production access is least-privilege, named-role and short-lived, with hardware-backed multi-factor authentication. Every privileged session is recorded for audit. See our security page for the full controls list.

Question 16

Do you offer a Data Processing Addendum?

Accepted Answer

Yes. A POPIA-aligned operator / responsible-party DPA is available on request from hello@payloop.co.za, along with our sub-processor list and a summary of our security controls for your vendor-risk review.

Question 17

Can we import from SimplePay, Sage or PaySpace?

Accepted Answer

Yes. We import employee master data, year-to-date earnings, deductions and tax balances from CSV exports of SimplePay, Sage Business Cloud Payroll and PaySpace. Your YTD numbers carry forward correctly into the next IRP5.

Question 18

How long does onboarding take?

Accepted Answer

A typical team of under fifty employees is set up in a single morning. We provide a parallel-run template so you can verify the first payloop run against your current provider before going live.

Question 19

Do you offer support?

Accepted Answer

Yes. Email support on every plan with a one-business-day response, and a shared Slack or Microsoft Teams channel on Scale. South African business hours, by a South African payroll specialist.

Question 20

Is there a payroll API?

Accepted Answer

Yes. payloop exposes a REST + JSON API with idempotent endpoints, signed webhooks, and an OpenAPI 3.1 spec. Run a payroll, export a bank file, and pull signed payslips with a handful of HTTP calls.

Question 21

Which events fire webhooks?

Accepted Answer

Payroll-run lifecycle (drafted, approved, finalised), employee changes, payslip generation, and statutory-export readiness all emit signed webhooks. Each delivery is retried with exponential backoff and is verifiable from its HMAC signature.

Question 22

Does payloop integrate with accounting software?

Accepted Answer

Yes. We export journal entries to Xero, Sage Business Cloud Accounting and QuickBooks, mapped to your chart of accounts. Cost-centre splits and accruals are preserved.

Payroll, perfectly
automated.

October 2026 · 42 employees

Everything a payroll team needs.
Nothingit doesn’t.

PAYE on autopilot.

A bank-ready file, in one click.

SARS, calmly.

Beautifully readable payslips.

Employees, sorted.

Chat with your payroll.

One run. Three calm steps.

Compile.

Calculate.

Export.

Three things we will never compromise on.

SARS-native compliance

Bank-grade security

Built where you are

Pay per employee. Nothing hidden.

Starter

Scale

Enterprise

Quiet notes from the payloop team.

Run your next payroll
on payloop.

Payroll, perfectlyautomated.